Ticketing system for ATM and POS service organization

Find out why good service organizations choose T Manage for their ticketing needs!

Be always one step ahead the competition!

Terminal Management System are:

• Terminal Management desktop application
• Terminal Management WEB - internet portal
• Terminal Management Server - Application for automatic reporting

We have developed a system that can provide full support for ATM and POS service centers in its own structure:

• Call center,
• Help Desk,
• Technicians team
• Group for the reception and processing of various types of requests,
• Service to repair the unit.

Find out why good service organizations choose T Manage for their ticketing needs!

Assure your customers that you have the procedure and there will be no question going into a black hole. The T Manage software will automatically produce easy to follow instructions how to submit follow-up messages and monitor ticket progress.

Be always one step ahead the competition!

With simple and intuitive interface, the T Manage is the ideal Help Desk software solution for any service organization that needs to manage requests, incidents, problems and changes. In order to maximize your investment and productivity, T Manage will tightly integrate processes to meet your organizations exact requirements.

Create your own knowledge base using statistical data from T Manage!

Once problem is solved and added to knowledge base, T Manage guarantees reduced time to overcome difficulties in the future. Improving of the knowledge of employees and possibility to predict problems are becoming a huge potential for your service organization.

Make a double control of the whole process with the same effort!

More than ever before, we realize the importance of having good internal controls and well documented business processes in place. The goal of having proper internal controls is to ensure the accuracy and timeliness of operational information. Having properly documented business processes increase the efficiency of your company and facilitate with future growth of the company.

Terminal Management System

Terminal Management System is a perfect solution for the administrators who are responsible for managing the customer support for the service organization. It enables submitting of support tickets and enables the support team to track, route and manage issues. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.

Terminal Management System has following functionalities:

• Device management,
• Ticketing,
• Repairing and spare part management,
• Request processing
• Reporting

DEVICE MANAGEMENT

Provides a complete picture of each unit

Devices are identified by a serial number, a producer and type of unit. It gives information about the functionality of devices providing information about installed software and status of hardware functionality. Returns information about the owner of the unit, renting the unit (if the unit is rented to the user) and the current location of the device, thereby providing at any time, proper information of each acquiring network covered by Terminal Management System.

TICKETING

Allows the application, monitoring and troubleshooting problems made on the devices that are in the production environment.

Call center has an opportunity to identify each device very precise , record the basic information about the problem, and in the case of more complex problem forward a message to the Help desk. Help desk has the identification of specific types of devices, complete overview of history of problems and interventions for a particular device. This fact directs and facilitates the progress of solving the problem.

REPAIRING AND SPARE PART MANAGEMENT

Enables monitoring unit through the repair process.

Provides an overview of the repairs history for a particular device and thus directs and facilitates the progress of repairs. It gives an overview of the consumption of spare parts. Every problem can be paired with the technician so this functionality gives Help desk technicians opportunity to coordinate field team.

REQUEST PROCESSING

A group for receiving and processing requests could follow a large list of request statuses that comes from users relating to the installation of new devices in production e n v i r o n m e n t o r e a r l y intervention for equipment already in the production environment.

REPORTING

Includes a wide range of reports that can be manually (on demand) or automatically created.

These reports may relate to all aspects of the Terminal Management System and therefore the service center, so the reports may relate to: the number of installed devices, the number and type of processed problems, the number and type of processed requests, the current network of installed devices or availability for putting them in the production.