Matrix42 Service Store provides a quick and easy way to solve almost any IT service management challenge, from ensuring the continuous availability of IT services to providing reports on costs and liabilities. Service Store allows IT to automate many service management tasks, consolidate business and technical data and to remain in compliance with licenses, contracts and service agreements.

“Quality and availability of IT services have a direct impact on the productivity of users, and are therefore a major cost factor for all organizations,” said Oliver Bendig, VP of product management at Matrix42. “Service Store provides high levels of IT service quality, flexibility and transparency, all of which result in increased efficiency, reduced costs, and a higher level of service quality for users.”

Service Store can be easily and quickly integrated into any IT environment. Version 5.3 (SP2) introduces several important enhancements, including:

• New language and localization support for French, Spanish and Dutch, in addition to existing English and German user interfaces
• New online help features, including:
  • Bookmark insertion for preferred topics within the help system and search queries
  • The ability to execute full-text searches
• additional support for Internet Explorer 9, Safari 5, Firefox 5 and 6. Service Store 5.3 SP2 also supports Windows 7 SP1 and SQL Server 2008 R2 SP1.
• User interface enhancements, including the improved performance of the user interface, the smart handling of large embedded pictures, reduced data load, and many more
• Enhanced Master Data Protection of critical data, such as specific roles, organizational objects and attributes, which offers more flexibility and freedom when configuring environments and more reliability when updating systems
• Additional updates include:
  • New email, Service Desk features and enhancements
  • Photo inclusion for employee records