Asseco

Matrix42 Improves IT Service Management with Enhanced Service Store Solution

Wed, 28 Sep 2011 00:00:00 +0200

Matrix42 Service Store provides a quick and easy way to solve almost any IT service management challenge, from ensuring the continuous availability of IT services to providing reports on costs and liabilities. Service Store allows IT to automate many service management tasks, consolidate business and technical data and to remain in compliance with licenses, contracts and service agreements.

“Quality and availability of IT services have a direct impact on the productivity of users, and are therefore a major cost factor for all organizations,” said Oliver Bendig, VP of product management at Matrix42. “Service Store provides high levels of IT service quality, flexibility and transparency, all of which result in increased efficiency, reduced costs, and a higher level of service quality for users.”

Service Store can be easily and quickly integrated into any IT environment. Version 5.3 (SP2) introduces several important enhancements, including:

New language and localization support for French, Spanish and Dutch, in addition to existing English and German user interfaces
New online help features, including:
- Bookmark insertion for preferred topics within the help system and search queries
- The ability to execute full-text searches
additional support for Internet Explorer 9, Safari 5, Firefox 5 and 6. Service Store 5.3 SP2 also supports Windows 7 SP1 and SQL Server 2008 R2 SP1.
User interface enhancements, including the improved performance of the user interface, the smart handling of large embedded pictures, reduced data load, and many more
Enhanced Master Data Protection of critical data, such as specific roles, organizational objects and attributes, which offers more flexibility and freedom when configuring environments and more reliability when updating systems
Additional updates include:
- New email, Service Desk features and enhancements
- Photo inclusion for employee records

Thomas Gessner Named New Marketing Director of Matrix42

Tue, 27 Sep 2011 00:00:00 +0200

In his new position at Matrix42, Gessner will focus heavily on customer relations: “We need to build stronger bonds with our customers. We should therefore not only continue to identify needs, we should also start to understand how our existing customers use our solutions and how they benefit from them. This information will allow us to optimize our products and services continuously and to demonstrate to the outside how our solutions increase efficiency and productivity for our customers.”

Gessner, a true marketing professional, is looking forward to transforming Matrix42’s marketing department into a strong interface between sales and product development: “The company Matrix42, the entire team and the highly dynamic market offer outstanding possibilities.”

Matrix42 launches mobile device management solution

Wed, 07 Sep 2011 00:00:00 +0200

As smartphones proliferate in the workplace, enterprises are struggling to deploy, secure, monitor, manage and support the deluge of mobile devices and operating systems, leading to higher capital and operational costs and increased security risk. Additionally, many employees now use their personal smartphones and other mobile devices to access and consume corporate data. To combat the growing complexity of mobile device management, enterprises are looking for a solution to standardize security, protect sensitive corporate data and meet compliance standards across all devices.

Matrix42 Mobile Device Management (MDM) centrally manages the entire mobile device lifecycle, including deployment, security, monitoring, management and support and complements Matrix42’s virtual desktop management solutions. Together, the solutions allow enterprises to fully support "bring your own device" (BYOD) initiatives through the deployment, configuration and management of not just the physical devices, but also the virtual infrastructure and desktops.

A recent Gartner research report stated “As the various smartphones make an even greater impact on the enterprise, companies are struggling with how to manage policy, security and support. Enterprise MDM software is evolving to offer smartphone (and other device) support across a variety of platforms. Enterprise MDM software products and services help enterprises manage the transition to a more complex mobile computing and communication environment by supporting security, service, software and inventory management across multiple OS platforms, primarily for handheld devices like smartphones and tablets."

The Matrix42 solution is based on technology from AirWatch, a global leader in mobile security, mobile device management (MDM) and mobile application management (MAM) software. AirWatch has more than 1,500 customers and was recently positioned in the “Leader” quadrant of Gartner’s Mobile Device Management Software Magic Quadrant. Matrix42 Mobile Device Management is available today directly from Matrix42 or from select Matrix42 resellers. For more information visit www.matrix42.com/mdm.

“Users want autonomy over the physical devices they use, while IT needs to maintain control,” said Herbert Uhl, chief executive officer of Matrix42. “Mobile device management and virtual desktop management go hand-in-hand giving IT the ability to support BYOD and manage all environments. With this new offering, Matrix42 is now the only company to fully deliver and manage a truly dynamic workplace.”

Matrix42 Mobile Device Management
Matrix42 Mobile Device Management is an easy-to-use, enterprise-wide mobile device and WLAN management solution designed to track, monitor and manage an organization's mobile devices. Key features include:

Cross-platform flexibility that enables organizations to manage a diverse fleet of Apple iOS, Google Android, Blackberry, Symbian and Windows Mobile, regardless of operating system, carrier, network or location.
Highly scalable architecture designed to support organizations with hundreds or thousands of devices.
Secure role-based access that allows enterprises to define and control console access, protecting critical business information and enterprise mobile assets.
A Mobile Email Gateway (MEG) that provides an added layer of visibility and control on top of the existing corporate email infrastructure to ensure device interaction is secure and compliant.
An intelligent notification alerting engine that enables IT departments to manage by exception, so they can be more productive and efficient.
A software development kit (SDK) that allows independent software vendors or enterprises to integrate into customer business applications.
A Web-based console providing fast access to critical business information and making it easy to perform complex device management tasks.
A multi-tenant architecture that allows large enterprises or service providers to manage multiple entities from a single instance of the software.
An enterprise app catalog that enables IT administrators to centrally deploy, manage and secure both internal and public apps across Apple iOS and Android smartphones and tablets via a custom built app catalog.

About the Magic Quadrant
The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Matrix42
Matrix42 is the leading supplier for Workplace Management solutions. Matrix42 Workplace Management enables the seamless management of physical, virtual and mobile environments. It combines Client Lifecycle, Cloud, SaaS, Virtualization and Service Management into a holistic solution enabling users to have transparent access to their data and services everywhere, from any virtual or physical device at any time. Founded in 1992, Matrix42, with headquarters near Frankfurt Germany, has been established in the dynamic IT market for almost 20 years. Over 3 million clients are managed by Matrix42 software at more than 1,500 customers worldwide including market-leading enterprises such as Infineon, Magna, Lufthansa Systems and Puma and integrators like Raiffeisen IT, msg systems and Bechtle. In early 2008, Matrix42 became part of the Asseco Group. With over 8,000 employees and a market capitalization of around 1.2 billion Euros, Asseco is one of the largest European software companies.

About AirWatch
AirWatch is a leading provider of enterprise-grade smartphone security and mobile device management solutions. Positioned in the Leaders quadrant of Gartner, Inc.’s Magic Quadrant for Mobile Device Management Software 2011, AirWatch secures, monitors, manages and supports an enterprise’s entire fleet of Android, Apple’s iOS, BlackBerry, Windows Mobile, Windows 7 and Symbian devices. A multi-award winning company, AirWatch has more than 1,500 organizations in the education, financial services, retail, healthcare, government, transportation, distribution, field services, hospitality and manufacturing industries. For more information, please visit www.air‐watch.com.

Matrix42 and COMPAREX sign partner agreement

Thu, 18 Aug 2011 00:00:00 +0200

“The Matrix42 Workplace Management solutions are very attractive when it comes to the automation of standardized processes and to service management. We are therefore very happy that we are now able to offer these applications to our clients directly,“ said Jürgen Osan, Service Manager Software & IT Asset Management at COMPAREX Germany.

The partnership is also important for Matrix 42. The company is not only able to strengthen its presence in the channel market, but by working together with COMPAREX (formerly PC-WARE) it will also gain greater recognition in the public sector and among mid-sized businesses.

“This cooperation will allow us to acquire more new customers from mid-sized businesses and the public sector. This way, we are able to further fulfill our plans for expansion in the German-speaking countries in a sustainable manner and to make a valuable contribution to the growth of Matrix42,” explains Karl-Martin Haaf, Channel Director at Matrix42.

The last weeks have already shown how smoothly the two companies work together. Since aiming for this strategic partnership, the employees of Matrix42 and COMPAREX have already been working together closely. They have been taking part in client meetings together and have been supporting each other when giving presentations. “This partnership already existed long before the contract was signed,“ says Karl-Martin Haaf happily.

Matrix42 Improves Workplace Management

Wed, 03 Aug 2011 00:00:00 +0200

Microsoft SCCM forms the centerpiece of client systems management for thousands of IT organizations around the world. However, for the time-consuming and often error-prone process of distributing new or updated software packages across thousands of user desktops, it has some limitations. Matrix42 Enterprise Manager extends the value of Microsoft SCCM helping IT professionals improve the process with greater accuracy and efficiency.

New features include:

Extended Package Management – new variables simplify deployment by removing the need for multiple packages for different locations.
Advanced Rollout Management – reduces bandwidth usage by allowing IT to phase rollout downloads with the ability to monitor progress at a macro- and desktop-specific level.
OS Deployment – unifies management tools by bringing native SCCM OS deployment capabilities into the Enterprise Manager console.
Optimized Delegation Management – the enhanced Web console provides clearer definitions and controls for user roles and delegation paths.
Improved Agent UI – an improved user interface helps the end-user understand which new services are available, when rollouts will be implemented and when interaction is required.

“Microsoft SCCM is a powerful tool but many system administrators are looking for ways to extend the solution to support immediate rollouts, delegation and simplified software delivery,” said Oliver Bendig, VP of product management at Matrix42. “Using Matrix42 Enterprise Manager, SCCM becomes more precise, targeted, and time-and bandwidth-efficient – a win-win for IT service management and end-user productivity.” Matrix42 Enterprise Manager is available now.