Services

SAP services

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SAP information system is exceptional by its flexibility. Each implementation is based on specific customer requirements and their detailed analysis.
Our specialists have an individual approach to each project, while searching for an optimal solution for customer that meets his expectations. The implementation is done by ASAP (Accelerated SAP) methodology. It is a methodology for accelerating the implementation of SAP R / 3 systems that can reduce the implementation time up to 50%.

Support Center

Support of operations of information systems is one of the most important moments in relation to the customer. Support system can perform both on-site, namely the customer's premises, as well as off-site via remote access from anywhere. To optimize support for information SAP systems, offers Asseco CE a remote HELPDESK support services. HELPDESK Application tool is accessible from the Internet and is used to record and track tasks assigned within the customer's information system support. An access to the application is granted to the users defined by the customer, as well as employees of Asseco CE providing support. For each customer a separate project is set up in which the users have defined permissions for data entry and modification as well as its evaluation.

Services

  • Ensuring the customer helpdesk
  • Troubleshooting
  • Support and maintenance of the system in operation
  • Remote support and consultation
  • Problem solving and implementation guidance for remote connection to the customer's system via Internet, VPN or other secure link
  • A non-standard solutions to unexpected problems

What's more

Asseco Central Europe is a strong regional software centre for Central Europe in the area of IT services and products with high added value for all market segments.
The product portfolio consists of corporate services and product groups, which are fundamental for the ability to create innovative, beneficial solutions for customer needs.
We have a powerful team of experts that is being constantly supplemented as necessary; the greatest part of our staff consists of IT specialists, software developers and analysts.